Product Management (Box8)

If we look deeply, we realise only Box8 is a true Food-Tech firm playing in the entire value chain.


The most interesting thing about Food-Tech space is the fact that every average joke is expected to eat at-least thrice in a day. This one fact alone ensures that there is definite market especially in an IT-savvy city like Bangalore where the majority are migrants and have limited capability or will to cook. Finding good cook is another challenge which we will get to later.

Given the scenario, you will end up ordering the majority of meals. Where there is a need, there is an app. No surprises that food delivery apps flooded the market and even now, users have an access to a crazy assortment of options. To really understand why Box8 is phenomenal, you will need to understand how we got here.

Who are the major players?

A Google trends search of the major food delivery players reveals how each one of the major players is trending. It is a known fact that once one downloads the app, you won’t be searching anymore but these trends still give a sense of each player’s heartbeat.

  • Swiggy: Their growth direction has been the most consistent with constantly towards the upper direction.
  • Zomato: The did a great job achieving a consistent growth till mid of 2015 and then undoing all the efforts from there on. However, since early 2018, they caught on to their game by releasing Zomato Gold.
  • Food-panda: A venture builder’s (RocketInternet) subsidiary, had lots of manufactured growth till August 2015 when the CEO quit amid embezzeling and other allegations. It’s been a steady decline ever since. Not sure, if Ola acquisition helped !!

The most amazing part of the curves is how Swiggy systematically ate up Zomato‘s and Foodpanda‘s growth.

Box8 given other’s scale is still a smaller player. Despite the numbers, it’s got plenty going for it.

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What are the key variables? 

The entire business of a food tech has primarily two components: Food & Technology. Each player can build a proposition by finding their niche. The entire cost structure is spread across three terms: Food + Delivery + Customer Service.

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As can be seen, Swiggy & Food-panda compete on the similar front with both playing the scale game and trying to improvise on their delivery service and eke out an edge there. They are largely operational tech firms.

Zomato has deeply invested in the experience aspect given their roots and very strong competition on the non-operational aspect of the business. Their edge is primarily around design and the tech part of things.

If we look deeply, we realise only Box8 is a true Food-Tech firm playing in the entire value chain. By doing something like this they can have better margins but will take greater time to scale as can be seen their growth trajectory.

In my experience, I have largely relied on Box8 in the recent time due to the fact that I both like the food and also because they have managed to commoditise their offering in terms of limited food types and delivery them in standard boxes. The packaging should allow them to scale their delivery smartly when they grow in size.

This is a lesson to learn from the business of Pizza firms who have largely been the first food tech players. By creating a niche of food offerings and building standard packaging for the same, they manage to control the entire chain and thereby can ensure greater quality control and also be able to deliver more efficiently.

Box8 thereby seems like an exact replica of Pizza firms but for Indian food. Their business model is as impressive as the food they deliver.

Edit: Now, that Amazon has entered the space, Box8 has much to gain at the cost of delivery centric plays like Zomato and Swiggy !!